What the tool checks

  • Microsoft Account Sign-in Assistant, Web Account Manager, Xbox authentication, license, and Gaming Services context.
  • Xbox app and Microsoft Store account consistency and package health signals.
  • Time synchronization, TLS, DNS, proxy layers, firewall, and Microsoft endpoint reachability.
  • Xbox service-status context and recent authentication or service errors.

How results are classified

A confirmed local fault is kept separate from a possible remote incident or an account action the scanner cannot perform. This prevents a local service restart from being reported as a successful account repair.

Locate the broken sign-in layer

Download the tool and attach 0x87DD0006 to the scan report.

Download the repair tool

Manual or remote outcomes

Password challenges, suspended accounts, subscription problems, family restrictions, and Xbox outages must be resolved through the relevant Microsoft account or service channel.

0x892350020x80072F8FSign-in guide