What the scan investigates

  • Microsoft endpoints, DNS, proxy layers, TLS, IPv4/IPv6 context, and firewall signals.
  • BITS, Windows Update, Delivery Optimization, Store Install Service, and recent events.
  • Store and Xbox app cache/package health without treating cache as the only cause.
  • Free space, target drive format and availability, WindowsApps context, and pending restart.

Why correlation matters

A network reset cannot repair a missing package, and a package reset cannot repair an offline install drive. The tool recommends actions only after it identifies which layer is inconsistent.

Find out why the download stopped

Use the optional code field to attach 0x87E00017 to your scan report.

Download and start a scan

What may remain external

Xbox service incidents, ISP filtering, router policy, account restrictions, and failing storage hardware may need action outside the application.

0x87E0000F0x80072EE7Download problems